Refund and Cancellation Policy

1. General

This policy explains how session credits work when plans change. By enrolling and paying, you acknowledge that campaigns are scheduled for a group and that reliability matters to other players and the dungeon master.

2. No refunds in common player-side situations

Generally there are no refunds for player absence, missed sessions, lateness, schedule conflicts, no-shows, voluntary withdrawal, or failure to attend.

Once you pay, other participants plan around your commitment to the campaign.

3. Credit use when a session is held

If a scheduled session occurs, a session credit is consumed for your enrollment according to the product rules, whether or not you attend, unless an administrator corrects an error in the system.

4. Canceled sessions and technical failures

If an administrator or assigned dungeon master cancels a scheduled session, or a technical outage prevents the session from taking place as scheduled, your credit is not consumed for that occurrence and remains available for a future session in that campaign.

5. Removal for conduct

If you are removed for behavior or a rule violation, any refund or credit decision is at administrator discretion and is not guaranteed.

6. Good-faith corrections

Administrators may post ledger corrections for documented errors. Corrections are recorded; they are not an open-ended promise of refunds outside this policy.

7. How to request help

For billing questions, contact the site using the method published on the main site. Include your account email and campaign name.